Lost or stolen computing devices can raise concerns beyond the cost of the device itself. Though cost is always considered, the information on the device may be much more valuable. Whether the device is a computer, a tablet, a smartphone or a mobile storage device, it is capable of storing gigabytes of information. Depending on the device, that information may be personal, work-related or both.
Regardless the type of device, loss or theft must be reported appropriately. For university purposes, we will focus on the following devices:
- University-owned devices
- Desktop or laptop computers
- Mobile storage devices (USB)
- Personally-owned devices
- Laptop computers
Personal mobile storage devices (USB) must not be used to transport, store, or backup university information. Secure USB devices may be obtained from the TechZone computer store for secure transport of university information.
- If the device was lost or stolen on campus, go to Step 2. Otherwise, notify local law enforcement if the device is stolen, and obtain a case number.
- Notify UT Police by calling them at 210-567-2800. Include the case number from Step 1, if applicable.
- Notify the appropriate personnel in your department:
- Faculty-staff: The dean, director, or chair, as appropriate, and the Technical Support Representative (TSR)
- Students and residents: The academic advisor and dean
- Notify Information Security immediately by telephone at 210-567-0707 or by email at email@example.com
- Download the Information Security Loss/Theft Questionnaire to help organize all information required for reporting
- Make a list of any sensitive information that may have been stored on the device
- Keep all of your documentation handy for insurance purposes. This includes all police reports, your purchasing invoice or receipt, etc.