Mobile Device Management FAQs Frequently asked questions Who needs to enroll and why? All employees who use their smartphone and/or tablet device to conduct University business. There is no cost to enroll. To reduce the risk from lost or stolen data, UT Health policies (HOP 5.8.12) mandate that all University-owned device(s) like smartphones and tablets must enroll in the Mobile Device Management (MDM) program to enforce encryption and passcode access. What devices are supported? iOS, Windows Phone 8, and Android devices. What is the deadline date to enroll University-owned mobile devices? The enrollment deadline is Friday, November 17, 2017. After the deadline, University-owned mobile devices will need to be enrolled in MDM to access the University’s wireless networks. How do I enroll my University-owned mobile device after the deadline date? If you did not enroll your device before the November 2017 deadline, your device is blocked from accessing the University's wireless networks because access is contingent on following University policies. Choose from these options to enroll your device in Mobile Device Management: Option 1: Register for an MDM Training Class IMS will be offering instructor-led training classes designed to guide employees through the steps of enrolling their Apple or Android tablets into the Mobile Device Management (MDM) program. Complete the MDM checklist before attending a training class to ensure successful enrollment. Option 2: Visit IMS Desktop Support IMS Desktop Support can also assist individual users with enrollment in MDM. You must physically bring your tablet or smartphone to one of these locations below for IMS Desktop Support to assist you. They will help you install the AirWatch app on the device and help you regain access to the University's wireless networks with your tablet or smartphone. Complete the MDM checklist before visiting IMS Desktop Support to expedite the enrollment process. TechZone at Medical Building 406.L: Monday-Thursday, 8-5pm & Friday, 8-4pm IMS Desktop Support at ALTC 106: Monday-Friday, 6am-6pm IMS Desktop Support at Dental Building 4.476T: Monday-Friday, 8am-5pm Option 3: Self-Enroll You can enroll your tablet using your carrier’s wireless connection or a trusted wireless connection off-campus. For more information to set up your device, visit MDM Enrollment Instructions. (You will be redirected to the My UT Health Intranet; log in with your UTHSCSA username and password.) Does a device need to be enrolled if it is not in use? If the device is on the inventory, it is required to have the MDM solution installed. You can request to take the device out of inventory by submitting the documentation below. The deletion request (Form #1) asks if the device(s) ever had storage and the electronic disposal request (Form #2) acknowledges that all data has been erased. Both forms have to be filled out, even if the hard drive was removed. http://www.uthscsa.edu/business/forms/PropertyDeletion%20RequestForm.pdf http://www.uthscsa.edu/business/forms/ElectronicStorageDeviceDisposalRequest.pdf Since devices on the inventory are required to have MDM installed, IMS can assist departments with enrolling a large number of iPads or Android tablets that are not currently being used or not assigned to an employee. For more information, please email InfoSec@uthscsa.edu. How can I continue to ensure my device is compliant with University policies after enrolling in MDM? As a best practice, turning on your device and connecting to the Internet at least once every 30 days allows the AirWatch application to update to the latest version and validate that University policies are in effect. If your device is offline for more than 60 days it will be blocked from accessing the University's wireless networks and will need to be re-enrolled in the AirWatch Mobile Device Management program. For more information, visit the MDM AirWatch connectivity and compliance page. Can I download the AirWatch app in the Apple App Store without using a payment method like a credit card? The AirWatch app is Free to download so a payment method is not required or necessary. When you use your Apple ID to sign in to the iTunes Store, App Store, or iBooks Store for the first time, you're asked to enter a payment method so that you can purchase items from the store. Follow these steps if you don't want to associate a payment method with your Apple ID: Use an Apple ID without a payment method If you already have an existing Apple ID, you can choose to remove the payment method for your Apple ID after you have signed in to the iTunes Store, App Store, or iBooks Store. You won't be asked for a payment method again until you make a purchase. Will UT Health have access to my text messages, personal email and University email accounts? No, personal data is not captured or monitored through the use of MDM; it is designed to protect University data (i.e., email messages). This means if your device becomes lost or stolen, the University can remotely wipe University profile data from the device. What immediate changes will I notice on my mobile device? Your University email account will be automatically configured and a 4-digit passcode will be enforced, wireless connectivity will be automatically configured for the University's network, and the University's virtual private network (VPN) will be automatically configured. Can I enroll a "jailbroken" device? No, "jailbroken" devices are potential security hazards. Additional Resources Mobile Device Management Mobile Device Management Enrollment and Platform Restrictions Other Frequently Asked Question topics: Laptop Encryption FAQs Secure Email FAQs VPN FAQs Information Security FAQs Two-Factor Authentication (2FA) FAQs