Mobile Device Management FAQ's Frequently asked questions Who needs to enroll? All employees who use their smartphone and/or tablet device to conduct University business. From where can I enroll my device? Anywhere; enrollment can be performed over your carrier’s wireless connection or from on campus. How do I enroll my device? Set up your device using our step-by step instructions. What devices are supported? iOS, Windows Phone 8 and Android devices. Will the Health Science Center have access to my text messages, personal email and University email accounts? No, personal data is not captured or monitored through the use of MDM; it is designed to protect university data (i.e., email messages). This means if your device becomes lost or stolen, the university can remotely wipe university profile data from the device. What immediate changes will I notice on my mobile device? Your university email account will be automatically configured and a 4-digit passcode will be enforced, wireless connectivity will be automatically configured for the university's network and the university's virtual private network (VPN) will be automatically configured. Will I still be able to access University email if I have a mobile device that is not supported? No, but you will be able to access your email and calendar using Outlook Web Access. What will happen if I am already accessing university email with a mobile device that is not supported? You will lose access to University email and other Exchange services after the last day of enrollment; however, IMS is taking all the necessary steps to support as many platforms as possible. We will make notification as additional platforms are supported. Do I still need to enroll if I have a University-owned BlackBerry and am already accessing email? No, you are already enrolled on a separate secured system (BlackBerry Enterprise Server, or BES). Can I enroll my personally-owned BlackBerry device to MDM or the BES system? No, BES is only for University-issued BlackBerry devices and BlackBerries are not supported by our MDM product. Can I enroll a "jailbroken" device? No, "jailbroken" devices are potential security hazards. How many devices can I enroll? You can enroll a maximum of two devices. Additional Resources Mobile Device Management Mobile Device Management Enrollment and Platform Restrictions Other Frequently Asked Question topics: Laptop Encryption FAQ's Secure Email FAQ's VPN FAQ's Information Security FAQ's Two-Factor Authentication (2FA) FAQ's