Mobile Device Management FAQs Frequently asked questions Who needs to enroll and why? All employees who use their smartphone and/or tablet device to conduct University business need to enroll in Mobile Device Management (MDM). There is no cost to enroll. To reduce the risk from lost or stolen data, UT Health policies (HOP 5.8.12) mandate that all University-owned device(s) like smartphones and tablets must enroll in the MDM program to enforce encryption and passcode access. MDM helps protect your privacy and data so you can securely access work email, calendars, applications and documents using your smartphone or tablet. What devices are supported? iOS, Windows Phone 8, and Android devices. When will Microsoft Intune replace Airwatch? Microsoft Intune will be replacing Airwatch as the University’s MDM solution starting on Monday, 9/14/2020. Users can start enrolling in Microsoft Intune on this day. For instructions on how to enroll your device in Intune, visit MDM Enrollment Instructions. What is the deadline date to enroll University-owned mobile devices? Users can start enrolling their devices in Microsoft Intune on 9/14/2020. The enrollment deadline is 9/30/2020. How do I enroll my University-owned mobile device? Choose from these options to enroll your device in Mobile Device Management: Option 1: Self-Enroll For steps to enroll your device, visit MDM Enrollment Instructions. (You will be redirected to the My UT Health Intranet; log in with your UTHSCSA username and password.) You can enroll your tablet using a trusted wireless connection or your carrier’s wireless connection. Option 2: Visit IMS Desktop Support IMS Desktop Support can also assist individual users with enrollment in MDM. You must physically bring your tablet or smartphone to one of these locations below for IMS Desktop Support to assist you. They will help you install the MDM app on the device and help you regain access to the University's wireless networks with your tablet or smartphone. Complete the MDM checklist before visiting IMS Desktop Support to expedite the enrollment process. IMS Desktop Support at ALTC 106: Monday-Friday, 6am-6pm IMS Desktop Support at Dental Building 4.476T: Monday-Friday, 8am-5pm Does a device need to be enrolled if it is not in use? If the device is on the inventory, it is required to have the MDM solution installed even if it is not being used. If the device is no longer needed, you can request to take the device out of inventory by submitting the documentation below. The deletion request (Form #1) asks if the device(s) ever had storage and the electronic disposal request (Form #2) acknowledges that all data has been erased. Both forms have to be filled out, even if the hard drive was removed. Property Deletion Request Electronic Storage Device Disposal Request Since devices on the inventory are required to have MDM installed, IMS can assist departments with enrolling a large number of iPads or Android tablets that are not currently being used or not assigned to an employee. For more information, please review the article How to remove a device from the MDM program or email InfoSec@uthscsa.edu. How can I continue to ensure my device is compliant with University policies after enrolling in MDM? As a best practice, turning on your device and connecting to the Internet at least once every 30 days allows the MDM application to update to the latest version and validate that University policies are in effect. If your device is offline for more than 60 days it will be blocked from accessing the University's wireless networks. Your device will need to be re-enrolled in the Mobile Device Management program. For more information, visit the MDM connectivity and compliance page. Can I download the MDM app in the Apple App Store without using a payment method like a credit card? The Intune Company Portal app is Free to download so a payment method is not required or necessary. When you use your Apple ID to sign in to the iTunes Store, App Store, or iBooks Store for the first time, you're asked to enter a payment method so that you can purchase items from the store. Follow these steps if you don't want to associate a payment method with your Apple ID: Use an Apple ID without a payment method If you already have an existing Apple ID, you can choose to remove the payment method for your Apple ID after you have signed in to the iTunes Store, App Store, or iBooks Store. You won't be asked for a payment method again until you make a purchase. Will UT Health have access to my text messages, personal email and University email accounts? No, personal data is not captured or monitored through the use of MDM; it is designed to protect University data (i.e., email messages). This means if your device becomes lost or stolen, the University can remotely wipe University profile data from the device. What immediate changes will I notice on my mobile device? Your University email account will be automatically configured and a 4-digit passcode will be enforced, wireless connectivity will be automatically configured for the University's network, and the University's virtual private network (VPN) will be automatically configured. Can I enroll a "jailbroken" device? No, "jailbroken" devices are potential security hazards. Additional Resources Mobile Device Management Mobile Device Management Enrollment and Platform Restrictions Other Frequently Asked Question topics: Laptop Encryption FAQs Secure Email FAQs VPN FAQs Information Security FAQs Two-Factor Authentication (2FA) FAQs