Virtual Private Network (VPN) and Two-Factor Authentication (2FA)

When you are off-campus VPN is required to:

• Access secure University information (Student Administration, Financials, Employee Self-Service, and others)
• Remote to an on-campus computer
• Connect to mapped drives

There are two requirements to connect to the VPN:

1. Download and install the University's Virtual Private Network (VPN) software (Global Protect) to your computer or Pulse Secure for mobile devices
2. Enroll in Duo Two-Factor Authentication

Step 1: Download Global Protect VPN software to your computer

Determine the correct operating system of your computer and download the Global Protect VPN software.

Windows & Apple\Mac computers

1. Select agent to download the Global Protect software
   • Windows 32-bit agent
   • Windows 64-bit agent
     How do I know which Windows version to select? Click here
   • Mac OSX agent for Global Protect download
2. Follow the instructions to install Global Protect (Install Guide)
   
   1. Enter your username in lower case letters and enter your password in the appropriate field.
   2. Check the Remember Me box.
   3. Enter gpgateway.uthscsa.edu for the Portal address and click Apply.
   4. Click the X to close the GlobalProtect Application.

Mobile device: (iPad/Android tablet or smart phone)

1. Download the Pulse Secure VPN App to your Device
   
   1. Apple iPhone/iPad: Search the App Store for "pulse secure" and download the app
   2. Android phone or tablet: Search the Google Play store for "pulse secure" and download the app
2. Configure the app: (Pulse Secure Instructions)
   
   1. Admin URL: mobilevpn.uthscsa.edu
   2. Name: UT Health SA VPN
   3. User Name: UTHSCSA\your University user name
   4. Authentication: default is Password
   5. Realm: (Leave blank)
   6. Role: (Leave blank)
   7. Click Save

Step 2: Enroll in DUO Two-Factor Authentication

1. Enrolling for the DUO Two-Factor Authentication begins with an email from the University Duo system.
   
   1. New students/employees will receive an email from Duo Security when their email account is created.
      For those who do not have an employee email a text message can be sent by the Service Desk to enroll.
      
   2. Current students/employees: call the Service Desk at 210-567-7777 option 1 (M-F 8-5) and request the Duo registration email. For those who do not have an employee email call the Service Desk for assistance.
   3. Click the link and follow the steps to complete the enrollment process. (DUO Enrollment Guide)

Step 3: Login in to VPN and complete Two-Factor Authentication when prompted

Use the authentication method you registered for to receive the code:

1. For Push notification to your smart phone enter "1", click OK, and then click Accept on your phone
2. For Call notification to your land line or cell phone enter "2", click OK, answer the call and follow the steps
3. For Text notification to your cell phone enter "3", click OK, and enter the code from the text
4. To retrieve a code from the DUO app open the app, click the key, and enter the code
5. Retrieve code from a Hardware Token (purchase at the TechZone $22)

Step 4: Access the information you need or begin a Remote Desktop session